Personal Data Protection
mycuci2
Your privacy is our priority. This document clearly explains how mycuci2 collects, processes and safeguards your personal information in line with internationally recognised data protection practices.
Six Data Protection Principles of mycuci2
Full Encryption
All data transmitted between your device and mycuci2 servers is protected with SSL/TLS encryption protocols. Sensitive information such as account details and transactions cannot be accessed by external parties.
Restricted Access Control
Only authorised staff are given access to your personal data, and only to the extent necessary to fulfil service purposes. Every access is recorded and audited on a regular basis.
Explicit Consent
mycuci2 does not collect or process your personal data without explicit consent. You have the right to withdraw that consent at any time through the channels provided.
No Data Sales
mycuci2 does not sell, rent or exchange your personal data to any third party for advertising or marketing purposes without your prior consent.
Right to Data Deletion
You have the right to request deletion of your personal data from our systems, subject to legal requirements and licensing regulations that obligate us to retain certain records.
Full Transparency
Any significant changes to this Privacy Policy will be communicated to registered users via email or in-platform notification, at least 14 days before the changes take effect.
Introduction and Scope
mycuci2 operates as an online casino and sports betting platform under international licensing. We take the responsibility of protecting personal data seriously and are committed to complying with globally recognised privacy standards.
This Privacy Policy applies to all users who access the mycuci2 website, register an account, make deposits or withdrawals, use any of our gaming services, or interact with our customer support team.
By registering an account or continuing to use the mycuci2 platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services.
🛡️ Important Note: This Privacy Policy is to be read together with the Terms & Conditions of mycuci2. Any conflict between these two documents shall be resolved by referring to the latest version published on this website.
Information Collected
mycuci2 collects various categories of personal information for different purposes. We only collect information that is genuinely necessary to provide a secure, compliant and high-quality service to all users.
Account Registration Information
When you register a new account, we collect the following information:
- Full name as stated on your identity card (MyKad) or passport
- Date of birth (to verify that you are 21 years of age or older)
- An active email address
- Mobile phone number
- Username and password that you create
- Full address including postcode and state
Identity Verification Information (KYC)
As a platform operating under international licensing, mycuci2 is required to carry out a Know Your Customer (KYC) process. This involves:
- A copy of a valid identity card (MyKad) or passport
- Proof of current address (utility bill or bank statement)
- A recent facial photo (selfie) for verification purposes
- Proof of ownership of the registered payment method
Usage and Transaction Data
We automatically record platform usage activity, including game history, deposit and withdrawal records, device IP address, browser and operating system information, and platform access logs.
⚠️ Reminder: mycuci2 will never ask for your password, e-wallet PIN or bank account information directly via email or live chat. Any such request is fraudulent and should be reported to our support team immediately.
Purpose of Data Collection and Processing
mycuci2 processes your personal data on several different lawful bases. Each processing purpose is clearly defined and we do not use your data for purposes not stated here without obtaining fresh consent from you.
Account Management and Service Provision
Your personal data is used to create and manage your account, process deposits using Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH), process withdrawals within 10–45 minutes, and handle enquiries and complaints through our 24/7 support.
Legal Compliance and Fraud Prevention
As a licensed platform, we are required to verify user identities, identify suspicious activity, comply with anti-money laundering (AML) requirements, and fulfil all obligations under applicable international licensing regulations.
Marketing and Communications
With your consent, we may use your email address and mobile phone number to send information related to bonuses, promotions and service updates. You may opt out of receiving marketing communications at any time.
Service Improvement
Platform usage data is analysed in aggregate (not at an individual level) to understand usage patterns, identify technical issues, and improve the overall user experience.
Sharing Information with Third Parties
mycuci2 does not sell or rent your personal data. However, there are certain circumstances where we need to share your information with selected third parties, while continuing to comply with our data protection principles.
Payment Processors
To process your deposits and withdrawals, transaction information that needs to be shared with payment service providers such as e-wallet gateways and banks. All payment processors used by mycuci2 are bound by strict data protection agreements.
Regulatory Authorities
mycuci2 is obligated to disclose user information to regulatory bodies, law enforcement authorities, or courts when legally required, including in investigations into financial crime or money laundering.
Technical Service Providers
Cloud service providers, cybersecurity platforms, and gaming software providers may have limited access to technical data for system maintenance purposes. All such parties are subject to binding confidentiality agreements.
🔒 Our Guarantee: We do not share your personal data with third-party advertisers, independent analytics companies, or any commercial entity not directly involved in the operation of the mycuci2 platform.
Data Security Measures
mycuci2 continuously invests in security infrastructure to ensure your personal data is protected from unauthorised access, loss, destruction, or unintended disclosure.
- Data encryption during transmission using TLS 1.3 protocol
- Encryption of stored data using AES-256 standard
- Two-factor authentication (2FA) available for all user accounts
- Intrusion detection system and 24/7 security monitoring
- Regular security audits by independent third parties
- Mandatory security training for all staff who handle data
- Documented and tested incident response procedures
While we take all reasonable steps to protect your data, no system can guarantee absolute security. You are also responsible for keeping your own password and account secure.
Cookies and Tracking Technologies
mycuci2 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Essential Cookies: Required for basic website functions such as login session authentication and security
- Functional Cookies: Store your preferences such as interface language and display settings
- Analytical Cookies: Help us understand how users interact with the platform for improvement purposes
- Security Cookies: Detect suspicious activity and protect accounts from unauthorised access
You can manage cookie settings through your web browser. Please note that blocking essential cookies may affect the functionality of the mycuci2 platform and your ability to log in or make transactions.
Data Retention Period
mycuci2 retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable laws and licensing regulations.
Active account data is retained for as long as your account remains active. After account closure, certain records may need to be retained for the period specified by the licensing authority for compliance with anti-money laundering and counter-terrorism financing laws. Marketing data will be deleted within 30 days after you withdraw your consent.
Your Rights as a Data Subject
As a mycuci2 user, you have certain rights regarding your personal data. mycuci2 respects and facilitates the exercise of these rights to the extent permitted by law.
Your Data Protection Rights at mycuci2
We uphold these rights and make it easy for you to exercise them through our 24/7 support team.
Right of Access
You have the right to know what personal data we hold about you and how it is used.
Right to Rectification
If your data is inaccurate or incomplete, you have the right to request that we correct it at no charge.
Right to Erasure
You may request deletion of your personal data, subject to applicable legal requirements.
Right to Portability
You have the right to receive a copy of your data in a structured, machine-readable format.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Restrict Processing
In certain circumstances, you may request that we limit how we process your data.
Right to Withdraw Consent
Any consent given for marketing data processing may be withdrawn at any time.
Right to Complain
You have the right to lodge a complaint with the relevant data protection authority if you are not satisfied.
Amendments to This Privacy Policy
mycuci2 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to our services.
For material changes, we will provide written notice to all registered users via their registered email address or through in-platform notifications, at least 14 days before the changes take effect. For minor or technical changes, we may only update the revision date at the top of this document.
Continued use of the mycuci2 platform after the effective date of any amendment is considered your acceptance of the amended Privacy Policy. If you do not agree with the changes made, you must stop using the platform and close your account.
How to Contact Us About Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or the protection of your personal data, the mycuci2 support team is ready to assist you.
You can reach us via live chat available 24/7 on the platform, or by email at [email protected]. We provide support in Malay and English, and will endeavour to respond to all privacy-related enquiries in a timely manner.
For formal requests relating to data protection rights (such as access, correction or deletion of data), please include your account details along with a copy of a valid identification document for identity verification purposes before we can process your request.
💬 Malay Language Support: All privacy-related enquiries can be submitted in Malay. Our team consists of local staff who understand the needs and concerns of Malaysian users.
Your Data is Safe. Your Game is Secure.
mycuci2 takes your privacy seriously while offering a complete online slot, live casino and sports betting experience. Start with a minimum deposit of RM20 and enjoy a 200% welcome bonus of up to RM1,000.
For players aged 21 and above only. Please read our Responsible Gambling Policy.